Frequently Asked Questions (FAQ)

Welcome to the Celdome FAQ page. Here you'll find answers to the most common questions about ordering, shipping, returns, products, and customer support.

If you cannot find the information you need, please contact our customer service team and we will be happy to assist you.
🛍 Orders - How do I place an order?

To place an order:

  1. Browse our products and select the item you want.
  2. Click Add to Cart.
  3. Proceed to Checkout.
  4. Enter your shipping and payment information.
  5. Confirm your order.

You will receive a confirmation email once your order has been successfully placed.
Can I change my order after placing it?

Orders can sometimes be changed if they have not yet been processed. Please contact our support team as soon as possible if you need to update:

  • Shipping address
  • Product quantity
  • Product selection

Once the order has shipped, changes cannot be made.
Can I cancel my order?

Orders may be cancelled before they are processed or dispatched. If your order has already been shipped, you may still return it according to our return policy.
How do I know if my order was successful?

After checkout you will receive an order confirmation email with your order details and receipt.

If you do not receive a confirmation email, please check your spam folder or contact support.
Why didn’t I receive an order confirmation email?

Possible reasons include:

  • The email was sent to your spam/junk folder
  • The email address was entered incorrectly
  • Temporary email delivery delays

If you still cannot find the email, please contact customer support.
Can I order multiple items in one order?

Yes. You can add multiple products to your cart and purchase them together in a single order.
Is there a minimum order value?

There is no minimum order requirement. However, certain promotions such as free shipping may require a minimum spend.
Do you offer discounts or promotions?

Yes. We occasionally offer promotions, seasonal sales, and discount codes. These may be announced through:

  • The website homepage
  • Email newsletters
  • Special promotional campaigns
Can I use multiple discount codes on one order?

Typically only one discount code can be applied per order unless otherwise stated.
🚚 Shipping & Delivery - Do you offer free shipping?

Yes. Free shipping is available on orders over £100.

Orders below this value may incur a shipping fee depending on the delivery location.
Where do you ship?

We currently ship to multiple regions. Shipping availability may vary depending on the product and delivery destination.
How long does delivery take?

Delivery times depend on your location and product availability. Estimated delivery timeframes may vary but typically fall within the range provided during checkout.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How will I know when my order has shipped?

You will receive a shipping confirmation email once your order has been dispatched. This email will include a tracking number so you can follow your delivery.
How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor your package and see delivery updates.
What should I do if my order hasn’t arrived?

If your order has not arrived within the expected delivery timeframe:

  1. Check the tracking information provided.
  2. Confirm the shipping address used during checkout.
  3. Contact our support team for assistance.
Can I change my shipping address after placing an order?

If the order has not yet been processed, we may be able to update the shipping address. Please contact us as soon as possible.
What happens if I entered the wrong shipping address?

If the order has already been shipped, we may not be able to change the address. Please contact our support team immediately for assistance.
What happens if I miss my delivery?

If a delivery attempt is unsuccessful, the courier may:

  • Attempt delivery again
  • Leave the package with a neighbour
  • Leave a card with instructions for rescheduling delivery
Do you ship large items such as furniture?

Yes. Certain larger items may require special delivery arrangements and may have longer delivery times.
💳 Payments - What payment methods do you accept?

We accept secure online payments including:

  • Credit cards
  • Debit cards
  • Other secure payment options available during checkout
Is my payment information secure?

Yes. Our website uses secure payment processing systems to ensure that your payment information is protected.
Why was my payment declined?

Payments may be declined for several reasons:

  • Incorrect card details
  • Insufficient funds
  • Bank security checks
  • Expired card

Please check your details or contact your bank if the issue persists.
When will my payment be charged?

Your payment will be processed and charged once your order is confirmed.